Refund Policy


No Refunds for Appointment Deposits

Unless stated otherwise, Mindful does not issue refunds for initial appointments if the cancellation occurs within 48 hours of the scheduled appointment time. Mindful does not offer refunds for deposits paid for scheduled appointments.


Refunds for Unused Services

If a user has paid for services in a given month but has not used any services (* If an appointment was made but not fulfilled due to the user's reasons, it which will be considered as services used), and there is no request to cancel the membership or no proof of cancellation from the previous months, the user may apply for a full refund for up to three months subscription fees of unused services.

Note: Mindful does not support refunds for months exceeding the three-month limit. For example, if a patient applies for a refund in September 2023, the earliest eligible refund period would be June 2023.


Refunds for Incomplete Services

If a specific service agreement has been established between the user and Mindful (e.g., an appointment with a set service time has been scheduled), but the service was not completed as agreed, the following refund terms apply:

Medication Supply Issues