Refund Policy

No Refunds for Appointment Deposits

Unless stated otherwise, Mindful does not issue refunds for initial appointments if the cancellation occurs within 48 hours of the scheduled appointment time. Mindful does not offer refunds for deposits paid for scheduled appointments.

Refunds for Unused Services

If a user has paid for services in a given month but has not used any services (* If an appointment was made but not fulfilled due to the user's reasons, it which will be considered as services used), and there is no request to cancel the membership or no proof of cancellation from the previous months, the user may apply for a full refund for up to three months subscription fees of unused services.

Note: Mindful does not support refunds for months exceeding the three-month limit. For example, if a patient applies for a refund in September 2023, the earliest eligible refund period would be June 2023.*

Refunds for Incomplete Services

If a specific service agreement has been established between the user and Mindful (e.g., an appointment with a set service time has been scheduled), but the service was not completed as agreed, the following refund terms apply:

• If the service was incomplete due to reasons on Mindful’s side (e.g., the doctor was unable to provide the service on time or technical issues occurred with the Mindful system), the user may request a rescheduling or a refund for the specified service. The maximum refund amount per service is capped at 50% of the monthly subscription fee.
• If the service was incomplete due to reasons on the user’s side (e.g., the user did not attend the scheduled appointment or failed to cancel within the designated timeframe), Mindful cannot provide a refund for the specific service. (In exceptional cases, users may email our team with supporting documentation to apply for a refund within three months. Our team will decide whether a refund should be issued after evaluation. )

Medication Supply Issues

• If there is a delay in medication delivery due to issues with the user’s selected pharmacy (e.g., the pharmacy does not accept the prescription or the medication is out of stock), Mindful will only provide a free prescription replacement service.
• If the delay is due to an issue on Mindful’s side (e.g., the provider’s delay in processing a refill request or system issues), and the wait time exceeds five business days from the time the patient submitted the refill request, the user may apply for a refund. The maximum refund amount per service is capped at 20% of the monthly subscription fee.

Annual Membership and Refund Policy

Commitment Period:

• For the 12-month plan, the first 9 months constitute the commitment period.
• unknown nodeFor the 6-month plan, the first 5 months constitute the commitment period.
  

Refund Requests:

• Refund requests made during the commitment time will be carefully reviewed and may be considered under exceptional circumstances.
• Members must provide a valid reason for the refund request, and approval is at the sole discretion of our customer service team.
  

Refund Conditions:

• During the first 9 months (for the 12-month plan) or the first 5 months (for the 6-month plan), the refund amount will be calculated based on the standard monthly rate of $79 for used months.
• For example, if a user subscribes to the 12-month plan and requests a refund during the third month, the refund amount will be: $699 - $79 × 3 = $462.
• Bonus Month Forfeiture: Any cancellation during the commitment window will result in the immediate forfeiture of the bonus 3-month membership extension.
• Non-Refundable Bonus: The additional 3 months provided as a complimentary extension are strictly non-refundable.
  

Refund Procedure:

To initiate a refund inquiry, contact our customer support team with your membership details and a comprehensive explanation of your request. Refund inquiries must be submitted within the paid months to be eligible for consideration.